Refund policy

Return and Refund Policy

We accept returns only for items that arrive defective, damaged, or incorrect.

You have 30 days after receiving your item to contact us about a defective, damaged, or incorrect item.

To request a return, please contact us at shopmxlparts@gmail.com. Please provide your order number, a description of the issue, and photos of the item when applicable.

Items must be returned in the same condition in which they were received. Items that have been installed, modified, disassembled, damaged after delivery, or used incorrectly may not be eligible for a refund.

If your return is approved because the item was defective, damaged, or incorrect, we will provide return instructions and cover the applicable return shipping costs.

Items sent back without contacting us and receiving return authorization first may not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. We will review the issue and work with you to resolve it.

Non-Returnable Items

We do not accept returns for buyer's remorse, changes of mind, ordering the wrong part, or items that are no longer wanted.

Items that have been installed, modified, disassembled, or damaged after delivery are also not eligible for return unless the issue was caused by a defect or damage that existed before installation.

Exchanges

We do not offer direct exchanges. If an item is approved for return because it is defective, damaged, or incorrect, we will process the applicable refund after receiving and inspecting the returned item. A new order may then be placed for a replacement item.

Refunds

Once we receive and inspect the returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

If you have any questions about a return or refund, please contact us at shopmxlparts@gmail.com.